Shipping Locations
At Ganudo, we currently offer shipping services within the United States only. We apologize for any inconvenience caused and appreciate your understanding.
Processing Time
Once your order is placed, please allow us 0-3 business days for processing. During this time, we will carefully prepare your items for shipment.
Shipping Time
After the processing period, your order will be shipped and typically arrives within 2-4 business days. Please note that unforeseen circumstances or high-demand periods may occasionally cause slight delays.
Shipping Fee
For all orders within the United States, a standard shipping fee of $6.95 will be applied. This fee helps cover the cost of packaging and delivery to ensure your items arrive safely and promptly.
Order Tracking
To keep you updated on the status of your order, we provide a tracking number for every shipment. Once your order is on its way, you will receive an email notification with the tracking details. You can use this information to track your package’s progress and estimated delivery date.
Business Days
Our shipping services operate on business days, which are Monday through Saturday, excluding weekends and public holidays. Please consider this when estimating the arrival time of your order.
Return Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 30-day return policy. You can initiate a return by contacting our customer support team at [email protected]. Please note that returned items must be in their original condition and packaging.
Contact Us
If you have any further questions, concerns, or require assistance, our dedicated customer support team is here to help. Please feel free to reach out to us via email at [email protected]. We aim to respond to all inquiries within 24 hours.